Refund policy

Refund Policy

Every Keepsakely item is made to order just for you, so we can't accept returns or exchanges for change of mind, wrong size or color choice, or a photo you decided you don't like. If something is wrong with your order, we'll make it right.

Damaged, defective or misprinted items

If your order arrives damaged, defective, or doesn't match the design you approved, email us within 30 days of delivery at keepsakely.support@gmail.com with:

Your order number
A clear photo of the problem (and of the packaging, if it arrived damaged)

If your claim is approved, we'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Photo quality

We print the image you upload. Please check the preview before you order. Low-resolution or blurry photos will print blurry, and cropping that follows the preview isn't a printing defect, so we can't offer a refund for those cases.

Changing or cancelling an order

Orders go into production quickly. If you need to change or cancel, email us as soon as possible. We can cancel only if production hasn't started.

Lost or undelivered packages

If your tracking shows delivered but you haven't received your package, or it has been lost in transit, contact us and we'll look into it and reship or refund where appropriate.